FAQ
Frequently Asked Questions
Find answers to common questions about our solar products, brands, quotations, services and ordering process.
Can’t find the answer you’re looking for? Our team is ready to help.
Company
What does Utex Solar Energy do?
Utex Solar Energy is a solar energy products dealer and distributor supplying solar panels, inverters, batteries, solar lighting, charge controllers and other solar equipment for residential, commercial and project applications.
Where are you located?
Our office/showroom is located at F41/42 Alaba Int’l Market, Ojo, Lagos. You can find our location and directions on our Contact Us page.
Do you sell solar products to individuals?
Yes. We supply solar products for individual residential customers as well as businesses, installers, contractors and project requirements.
Do you supply businesses and installers?
Yes. We work with businesses, solar installers, contractors and other customers who require solar equipment for their operations or projects.
Products
What solar products do you sell?
Our product range includes solar panels, solar inverters, lithium batteries, charge controllers, solar lighting, solar accessories and other solar equipment. Product availability may vary.
Do you sell solar panels?
Yes. We supply solar panels from the brands and models available in our current product range. Visit our Solar Panels category or contact us to confirm available models and specifications.
Do you sell solar street lights?
Do you sell solar inverters?
Yes. We supply solar inverters for different applications and system configurations. Contact us with your requirements if you need help selecting a suitable option.
Do you sell lithium batteries?
Yes. We supply lithium battery and energy storage products from selected brands, subject to availability.
Do you sell solar accessories?
Yes. We supply selected solar accessories and system components required for different solar applications. Contact us if you are looking for a specific item.
Choosing the Right Product
How do I know how many solar panels I need?
The number and capacity of solar panels required depend on factors such as your energy consumption, available sunlight, system configuration, inverter requirements and other technical considerations. For a specific recommendation, provide your energy requirements and project information to our team or a qualified solar professional.
How do I know which solar inverter I need?
The appropriate inverter depends on factors such as the appliances or equipment you want to power, their power requirements, your intended system configuration and your backup requirements. Contact our team with your requirements and we can help you understand the available options.
How do I choose the right battery?
Battery selection depends on factors such as the equipment you want to power, required backup duration, inverter compatibility, energy consumption and system configuration. Our team can help you understand the battery options available for your requirements.
Can you help me choose the right products?
Yes. If you’re unsure what products you need, tell us about your application and requirements. Our team can provide product information and help you understand suitable options.
Brands
Which solar brands do you sell?
We supply products from selected solar brands across panels, inverters, batteries, lighting and other equipment. Visit our Brands page to see the brands currently featured by Utex Solar Energy.
Can I request a specific brand?
Yes. If you have a preferred brand or product model, include it when requesting a quotation. Our team can confirm availability and advise on suitable alternatives where applicable.
Are you an authorized dealer for all the brands listed?
Our relationship with each manufacturer or brand may differ. Please contact us if you need confirmation of our dealership, distribution or supply status for a specific brand.
Delivery
Do you deliver solar products?
Delivery options depend on the customer’s location, order and product requirements. Contact us to confirm available delivery options for your order.
Do you deliver outside your city?
Delivery availability varies by location. Contact us with your delivery location and product requirements so we can advise you on the available options.
Can I collect my products from your office?
Yes. Customers can arrange product collection from our designated location, subject to order confirmation and collection arrangements.
Warranty & After-Sales Support
Do your products come with a warranty?
Warranty coverage varies by manufacturer and product model. Contact us for information about the warranty applicable to the product you are interested in.
What happens if my product develops a problem?
Contact our team with your product information and details of the issue. We will guide you through the appropriate support or warranty process based on the product manufacturer’s terms and conditions.
Do you provide after-sales support?
Yes. We provide product-related assistance and support customers with relevant enquiries after purchase, subject to the product and applicable manufacturer support terms.
Installation & Technical Support
Do you install solar systems?
Our primary focus is the supply and support of solar energy products. Customers requiring installation can work with qualified solar installation professionals, and our team can provide relevant product information and documentation where applicable.
Can you recommend a solar installer?
We can connect customers with suitable installation professionals within our network, where available.
Can you provide product datasheets and manuals?
Yes, where manufacturer documentation is available, we can provide relevant product information such as datasheets, specifications and user manuals.
Projects & Business Enquiries
Can you supply equipment for a large solar project?
Yes, we can discuss equipment requirements for commercial and larger solar projects. Send us your project details, required products and quantities through our Request a Quote page.
Can installers purchase products from you?
Yes. We work with solar installers, contractors and other professionals who require solar equipment for their projects, subject to product availability and applicable supply terms.
Can businesses purchase solar products in bulk?
Yes, businesses can contact us with their product requirements and quantities so our team can provide the appropriate quotation and supply information.
Contacting Us
How can I contact your team?
Yes, we can discuss equipment requirements for commercial and larger solar projects. Send us your project details, required products and quantities through our Request a Quote page.
Can installers purchase products from you?
Yes. We work with solar installers, contractors and other professionals who require solar equipment for their projects, subject to product availability and applicable supply terms.
Can businesses purchase solar products in bulk?
Yes, businesses can contact us with their product requirements and quantities so our team can provide the appropriate quotation and supply information.
Still Have a Question?
If you couldn’t find the answer you’re looking for, our team is ready to help. Send us your question and we’ll get back to you.
Ready to Get the Solar Products You Need?
Tell us what you’re looking for and request a quotation from our team.